Question 1

Are the sizes shown really in stock?

Accepted Answer

Yes. The sizes offered are the ones at the warehouse; a sold piece leaves the catalogue the same day.

Question 2

Will I get a confirmation?

Accepted Answer

An order number is displayed at the end of checkout. Keep it for any question.

Question 3

Where do you ship?

Accepted Answer

Everywhere in Québec. Delays and fees:

Question 4

Can I exchange a coat?

Accepted Answer

Exchanges are accepted within 14 days, unworn with tags. Refund conditions:

Question 5

How do I choose my size?

Accepted Answer

Check our size guide. To wear a thick sweater under a parka, take your usual size; between two sizes, pick the larger one.

Question 6

How do I care for a down jacket?

Accepted Answer

Gentle cold wash with down soap, then tumble dry low with dryer balls. Always follow the label.

Question 7

Which payment methods do you accept?

Accepted Answer

Credit card. Other methods:

Question 8

Can I try on in person?

Accepted Answer

Yes, by appointment. Write to us from the Contact page.

FAQ

01 — Orders